Legal information
Privacy Policy
Effective date: January 1, 2025
1. Who we are
Lunara Flow Studio operates this floristry education website and is responsible for information collected through its forms and services. Questions may be sent to [email protected].
2. Information we collect
When you contact us, we may collect your name, email address, phone number, and message. We may receive technical information such as browser type, device type, and basic security logs when the site is delivered.
3. How we use information
We use enquiry information to answer questions, provide requested course information, maintain site security, and improve our service. We do not sell personal information or use it to make sensitive inferences.
4. Browser storage and cookies
The site uses local browser storage to remember theme preference, cookie consent, followed courses, and cart contents. These values remain on your device unless you clear them. Essential server and security cookies, if used by hosting infrastructure, support delivery and do not create a marketing profile.
5. Retention and security
We retain enquiry records only as long as reasonably necessary for communication, administration, legal obligations, and dispute resolution. We use reasonable administrative and technical safeguards, although no internet transmission can be guaranteed completely secure.
6. Your choices and rights
Depending on your location, you may request access, correction, deletion, restriction, or a copy of personal information. You may also object to certain processing. Contact us to make a request; we may verify identity before responding.
7. Children and third parties
Our services are intended for adults and older learners with appropriate supervision. We do not knowingly collect information from children. External sites linked from this website maintain their own policies.
8. Policy updates
We may update this policy when our practices or legal obligations change. The effective date above identifies the current version.